OKX - Ways Of Working

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Overview

As a senior product designer overseeing team migration, I streamlined workflows and enhanced collaboration across diverse teams. By standardizing processes and improving communication, I addressed inefficiencies, clarified roles, and elevated product quality. Through clear workflows and enhanced collaboration, I fostered transparency and continuous improvement.

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My contribution

Process Improvement Team Management

The team

Financial Product team

Year

2022 - 2024

Process

Background

Because of the team business migration, I am glad that I incharcge the financial product team migration. While working on the transition process, I promptly noticed areas for improving our workflow and collaboration processes. To improve those problems and issues, I setup the communication channel and design delivery foundation. As of this moment, the team has been working on a clear, self-driven direction.

Problem Statement

The complexity of our business and company structure leads to inefficiencies and a lack of clarity on workflow and collaboration processes. Communication breakdowns and unclear workflows hinder our ability to respond effectively to market changes and deliver high-quality products.

What I did for solution?

Contribution on business aspect

To enhance visibility, alignment, and communication, we propose standardizing our ways of working across different squads. By establishing clear workflows and processes from top to bottom, we aim to streamline our onboarding process, improve cross-functional collaboration, and elevate the quality of our products.

Design x Business collaboration to simplifying the product logic grouping

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Discussing the simplification on Earn business journey

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Contribution on team collaboration aspect

Me and my team created the communication channel to understand different stakeholders (PM, PD, CD) pain points. Then we collaborate to develop a transpracy workflow to maintain a efficiency product development cycle.

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Requirements workflow for clear work tasks allocation

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Drafting and discuss the ideal workflow with stakeholders

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Idea of Ready to go to sprint:

User story and acceptance criteria are clearly articulated in the ticketVisuals and lightweight documentation are availableSolution has been tested with users and no serious issues emergedDesign adheres to style guide, pattern library, or design systemThe item has been reviewed by UX, development, and product owner

Product design confirmed -> cd create content/keys -> CD release to pre-production -> DEV merge code ->QA -> CD release to production + translation -> feature online -> users can see the feature after update

Reference by: UX Responsibilities in Scrum Events

Stakeholders workflow to increase transparency of working

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Contribution on standardise design delivery structure

Figma file management is the key element for design delivery, it is a vital communication document across the whole development process. After observing and consulting different comments from teammates, I restructured the file management and standardized the Figma layout workflow to ensure file delivery consistency and clear documentation